Terms of service
Terms of Service
The terms “we,” “us,” and “our” refer to Zenpaws. Zenpaws operates this store and website, including all information, content, features, tools, products, and services to provide you, the customer, with a curated shopping experience (the “Services”). Zenpaws uses Shopify technology to deliver the Services.
These Terms of Service (“Terms”) govern your rights and responsibilities when using our Services.
Please read these Terms carefully, as they include important information about your legal rights, including warranties, disclaimers, and limitations of liability.
By accessing or using our Services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, you should not use our Services.
Section 1 – Account & Access
By using our Services, you confirm that you are at least the age of majority in your jurisdiction or have given consent for minors under your care to use the Services.
You may be required to provide personal information such as your email, billing, shipping, and payment details. You agree that all information provided is accurate and up to date.
You are responsible for maintaining the security of your account and credentials.
Section 2 – Products
We strive to display our products as accurately as possible. However, colors and appearance may vary depending on your device and screen settings.
We do not guarantee that product quality or appearance will meet your expectations exactly as displayed.
We reserve the right to modify product descriptions, discontinue items, or limit quantities at any time without notice.
Section 3 – Orders
When you place an order, you are making an offer to purchase. We reserve the right to accept or reject any order at our discretion.
Your order is only accepted once payment is processed and confirmed.
Please review your order carefully before purchasing, as cancellations may not be possible after acceptance.
Returns and exchanges are subject to our refund policy.
Section 4 – Pricing & Billing
Prices, discounts, and promotions are subject to change without notice. The price charged will be the one displayed at checkout.
Prices do not include taxes, shipping, or import duties unless stated otherwise.
You agree to provide accurate billing and payment information and to update it as needed.
Section 5 – Shipping & Delivery
Delivery times are estimates and not guaranteed. We are not responsible for delays caused by carriers, customs, or events beyond our control.
Once the product is handed over to the carrier, the risk of loss transfers to you.
Section 6 – Intellectual Property
All content on our Services (logos, images, text, videos, etc.) is the property of Zenpaws or its licensors and is protected by intellectual property laws.
You may not copy, reproduce, distribute, or use any content without prior written permission.
Section 7 – Third-Party Tools
We may provide access to third-party tools “as is” without warranties. Your use of these tools is at your own risk.
Section 8 – Third-Party Links
Our Services may include links to third-party websites. We are not responsible for their content or practices.
Section 9 – Shopify Relationship
Our store is powered by Shopify, but all transactions are made directly with Zenpaws.
You agree that Shopify is not responsible for any issues related to your purchases.
Section 10 – Privacy Policy
Your personal information is governed by our Privacy Policy and Shopify’s Privacy Policy.
By using our Services, you acknowledge that your data may be processed by Shopify and third parties.
Section 11 – User Comments
By submitting comments, reviews, or content, you grant us a worldwide, royalty-free license to use, reproduce, and distribute that content.
You are responsible for ensuring your content does not violate any laws or third-party rights.
Section 12 – Errors & Omissions
We reserve the right to correct errors, inaccuracies, or omissions and to cancel orders if necessary.
Section 13 – Prohibited Uses
You agree not to use our Services for unlawful purposes, to violate laws, infringe rights, or harm others.
We may suspend or terminate your account if you violate these Terms.
Section 14 – Agents
Automated tools or agents must clearly identify themselves and comply with our requirements.
We may restrict or block such access.
Section 15 – Termination
We may terminate your access at any time without notice. You remain responsible for any outstanding payments.
Section 16 – Disclaimer of Warranties
All Services and products are provided “as is” and “as available,” without warranties of any kind.
Section 17 – Limitation of Liability
To the fullest extent permitted by law, Zenpaws is not liable for any indirect, incidental, or consequential damages arising from your use of the Services.
Section 18 – Indemnification
You agree to indemnify and hold harmless Zenpaws and its partners from any claims arising from your violation of these Terms.
Section 19 – Severability
If any provision is deemed invalid, the remaining provisions will remain in effect.
Section 20 – Entire Agreement
These Terms constitute the entire agreement between you and Zenpaws.
Section 21 – Assignment
You may not transfer your rights under these Terms. We may assign them without notice.
Section 22 – Governing Law
These Terms are governed by the laws of Peru. Any disputes will be handled in the courts of Lima, Peru.
Section 23 – Headings
Headings are for convenience only and do not affect interpretation.
Section 24 – Changes to Terms
We may update these Terms at any time. Continued use of the Services means you accept the updated Terms.
Section 25 – Contact Information
If you have questions about these Terms, contact us at
zeenpaws@gmail.com
PROVIV LAS MERCEDES DE CARABAYLLO MZ.B LT.26, Lima 15319, PE-LIM, Perú