Shipping policy

Shipping Policy

Processing Time

Once your payment is confirmed, your order will enter processing. Processing time typically takes 2 to 4 business days before your package is shipped.

Orders are not processed or shipped on weekends or holidays.

You will receive a confirmation email once your order has been shipped, along with your tracking number (if applicable).

Shipping & Delivery Time

After processing, the estimated shipping and delivery time is 6 to 8 business days, depending on your location.

For orders within Latin America, delivery times may be longer due to customs procedures, carrier availability, and other factors beyond our control.

Please note that these timeframes are estimates and not guaranteed. Zenpaws is not responsible for delays caused by shipping carriers, customs processing, weather conditions, or other events outside our control.

Shipping Costs

Please define your shipping policy here. Example:
“Shipping costs are calculated at checkout based on your location and will be displayed before you complete your purchase.”

Order Tracking

Once your order has been shipped, you will receive a tracking number via email so you can monitor your shipment.

If you do not receive this information within the expected timeframe, please contact us at zeenpaws@gmail.com.

Customs, Duties & Taxes

Zenpaws is not responsible for any customs duties, taxes, or additional charges that may apply in the destination country.

These charges, if applicable, are the responsibility of the buyer and are determined by the customs authorities of the destination country. We recommend checking your country’s import regulations before placing an order.

Incorrect or Incomplete Addresses

It is the customer’s responsibility to provide a complete and accurate shipping address at checkout.

Zenpaws is not responsible for orders lost or delivered to an incorrect address due to inaccurate information provided by the customer.

If an order is returned to our warehouse due to an incorrect or incomplete address, we will contact you to arrange reshipment, which may incur an additional shipping fee.

Lost or Damaged Packages

If your order does not arrive within the estimated timeframe or arrives damaged, please contact us at zeenpaws@gmail.com within 48 hours of the estimated delivery date (or delivery date in case of damage).

We will investigate the issue with the carrier and work to provide a solution.

Contact

If you have any questions about your shipment, please contact us at:
zeenpaws@gmail.com